Returns Policy
We hope you are completely satisfied with your purchase. However, should you wish to return a product, please note our policy:
If you were sent the wrong product or if the product is defective, click here to contact our fulfillment department and your product will be immediately replaced.
If you are not fully satisfied and wish to return a product:
Contact our fulfillment department within 10 days of receipt of your item(s). At that time you will be asked to return any items purchased at your expense. Upon our receipt of the returned items, your credit card will be credited. It is necessary to contact our fulfillment office prior to mailing any purchases back as a return. We do not store credit card information, therefore, before a credit to your account can occur, your account information will need to be given to the office.
Fulfillment Email: Click here to contact.
Fathom Expeditions Outdoor Store
11 Balcon Estates
St. Louis, MO 63141
Shipping Information
Orders are shipped via USPS Priority and USPS Global Priority.
International Orders
International orders must be approved by the shop manager prior to shipping.
How do we protect customer information?
Personal information is collected when an account is set up for a purchase transaction using SSL encryption. Only that information which is needed to complete the transaction is required. Your account is password protected, and you can access it at anytime. We do not store credit card information.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as 1-Click shopping and to store items in your shopping cart between visits.
Your consent
By using our web site, you consent to the collection and use of this information by The Fathom Expeditions Outdoor Store. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
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